Privacy Policy 隐私政策

Last updated: February 25, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy

Data Collection and Use

Whenyouvoluntarily submit information through our contact form, we collect the following personal data:

Identifiers: Name, email address, phone number, company name

Commercial information: Product/service inquiries, project details

This information is used exclusively to:

Respond to your specific inquiry

Provide requested services or quotations

Improve our customer service processes

Consent and User Rights

By submitting the contact form, you affirmatively consent to:

Our collection and storage of provided data
- Receiving communications related to your inquiry
- Processing data in accordance with this policy
California residents have the right under CCPA to:
- Request disclosure of collected personal data (up to twice annually)
- Demanddeletion of personal information (with statutory exceptions)
- Opt-out of data "sales" (we do not sell contact form data)
To exercise these rights, email jerry.liu@neoera.us with "CCPA Request" in the subject line.

Data Sharing and Retention

Wemayshareinformation with:
- Service providers (e.g., email processors, CRM platforms) under strict confidentiality agreements
- Legal authorities when required by valid court order or subpoena
Retention period:
- Active use: 24 months from last interaction
- Archived records: Up to 7 years for legal compliance

Security Measures

W Weimplement:
- TLS/SSL encryption for data transmission
- Role-based access controls- Regular security audits
- Anonymization of archived record

Policy Updates

Material changes will be:
- Posted 30 days prior to effective date
- Highlighted in the policy header
- Archived with versio history